Return and Refund Policy

Effective Date: November 10, 2026

At BakeForm Pro, we want every baking project to begin with confidence. Whether you are preparing delicate pastries, homemade muffins, festive desserts, or everyday family treats, we want the baking molds you receive to meet your expectations. If something is not right with your purchase, this policy explains how to request a return, exchange, or refund.

1. Return Eligibility

Customers may request a return within 30 calendar days after the date their order is delivered.

To qualify for a standard return, an item should:

• Be unused and in its original condition.

• Be returned with its original packaging, accessories, inserts, and any included instructions, where reasonably available.

• Not show signs of baking, food contact, washing, misuse, modification, or damage caused after delivery.

• Be accompanied by the order number or another reasonable proof of purchase.

Because baking molds are designed for direct contact with food, we ask customers not to return products that have already been used for baking or otherwise placed in contact with food, except where the product is defective, damaged on arrival, incorrectly supplied, or where applicable law provides otherwise.

2. Products That Arrive Damaged, Defective, or Incorrect

Please inspect your order when it arrives. If a baking mold is cracked, warped, visibly damaged, missing an advertised component, or materially different from the item ordered, contact us as soon as reasonably possible.

Email contact@calvenoralia.com and include:

• Your order number.

• A brief explanation of the issue.

• Clear photographs of the item and its packaging, if the issue can be shown in photographs.

• Any relevant information about the delivery condition.

We will review the information and, where appropriate, offer a replacement, return, refund, or another reasonable resolution. You do not lose any rights or remedies that applicable consumer protection law gives you by contacting us under this process.

3. How to Request a Return

To begin a return:

1. Email contact@calvenoralia.com with the subject line “Return Request – [Order Number].”

2. Tell us which item you wish to return and why.

3. Wait for our instructions and return authorization, if required.

4. Package the approved item carefully and follow the return instructions we provide.

Please do not send a return to our business address unless we have specifically confirmed that it is the correct return destination. Our business address may not be the warehouse or returns-processing location.

4. Return Shipping Costs

For a return due to a change of mind, ordering the wrong item, or another reason not caused by our error, the customer is generally responsible for the return shipping cost.

If the return is necessary because we sent the wrong item or the product arrived damaged or defective, we will explain the appropriate return or replacement arrangements. We will not use this policy to limit remedies required by applicable law.

Original shipping charges, if any, will be handled in accordance with the reason for the return and applicable law.

5. Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method. The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Where a refund is approved, we aim to submit it promptly after completing the necessary review. Any refund required by law will be issued within the legally applicable timeframe.

Unless applicable law requires otherwise, a refund for a voluntary change-of-mind return will cover the eligible returned merchandise, excluding non-refundable shipping costs.

6. Exchanges and Replacements

If you received an item that is damaged, defective, or incorrect, contact us before placing another order. Depending on product availability and the circumstances, we may offer a replacement or another suitable solution.

Exchanges are subject to inventory availability. If an identical replacement is unavailable, we may discuss a refund or another reasonable alternative.

7. Cancellations Before Shipment

If you need to cancel an order, contact us as soon as possible at contact@calvenoralia.com. We will try to stop fulfillment if the order has not yet been processed or shipped.

Once an order has entered fulfillment or been handed to the carrier, cancellation may no longer be possible. In that situation, you may request a return after delivery, subject to this policy and applicable law.

8. Non-Returnable Situations

Except where an item is defective, damaged, incorrectly supplied, or otherwise covered by applicable law, we may decline a voluntary return where:

• The item has been used for baking or has come into contact with food.

• The item has been damaged through improper handling, storage, cleaning, or use.

• The item has been altered or modified.

• The item is returned without the required authorization or cannot reasonably be matched to a purchase.

Nothing in this section removes statutory rights that cannot legally be excluded.

9. Product Use and Care

Baking molds may be made from different materials and may have different temperature limits, cleaning instructions, and handling requirements. Always read the product description and any instructions supplied with the specific item before use.

Do not assume that every mold is suitable for every oven, microwave, freezer, dishwasher, or cooking method. Follow the stated temperature limits and care instructions. Damage resulting from use outside the product's stated specifications may not qualify for a voluntary return.

10. Contact Us

For return, refund, or exchange assistance, contact:

BakeForm Pro
2901 E Harmony Rd
Fort Collins, CO 80528
United States
Email: contact@calvenoralia.com
Website: www.calvenoralia.com

Please include your order number so we can locate your purchase and assist you more efficiently.

BakeForm Pro reserves the right to update this policy when necessary. Changes will not eliminate rights that have already accrued or rights that applicable law does not permit us to waive.